As one of the newer members of the PTC/USER Board of Directors, I have come to learn not only of the board’s dedication to provide a high-quality user conference, but also of its primary mission to serve as the independent voice of the PTC user community.

PTC/USER maintains a close relationship with PTC and supports a variety of venues for PTC to engage its customer base and assess customer satisfaction. One important way that we work to promote productive exchange with PTC is to meet regularly with senior management for open and candid discussions of the most pressing issues facing users. As an organization, PTC/USER also offers members a variety of forums—such as Technical Committees and Regional User Groups—to express a consensus of needs directly to PTC.

I would like to emphasize that PTC places great value on all of its interactions with both the PTC/USER board and membership. PTC carefully evaluates our feedback in its product planning process and in initiatives to improve its operating procedures in areas such as technical support and quality assurance.

In my new role as PTC/USER President, I am committed to carrying forward the legacy of outgoing board members who have so effectively represented the PTC user community in the past. I also join with the current board and staff to encourage all PTC customers to participate in PTC/USER-sponsored activities. Please visit our website (www.ptcuser.org) to discover the many opportunities and resources available to our membership.

Participate in PTC/USER—there is no better way to ensure your voice is heard.

Evan Caille is President of PTC/USER. He is employed at HP in Houston, TX and can be reached via e-mail at evan@ptcuser.org.